Terms & Conditions

Bookings

Bookings can be made via call, text, email, online, Facebook and Instagram. All enquiries will be answered within 48 hours, during opening hours. The booking date and time will be confirmed by Acasa Beauty. If, on the rare occasion, you do not receive a confirmation please do not assume you have an appointment and check with us to ensure your slot is secured. Appointments are subject to availability. Bookings can be made up to 3 months in advance. All bookings require a deposit (50% of the total treatment cost) which will be deducted from the total on the day of your appointment.

Cancellations

Cancellations made within 36 hours of your appointment will incur a charge of 50% of the treatment price. Missed appointments (no shows) will have to be paid in full. If you are late for your appointment, it may be shortened or cancelled/re-arranged and the full cost of the treatment will still be charged. Please ensure you give as much notice as possible if you need to cancel or rearrange your appointment so it can be offered to others. Please also be mindful that cancellations can impact small businesses heavily. 

Change of mind

Please try to give at least 24 hours notice if you change your mind about which treatment you've booked. Where possible, I will swap your treatment but please bear in mind that if I am unable to do so, it will be charged as a cancellation. I do not always carry ALL products and equipment with me, so please let me know before I arrive if you wish to change your treatment. 

Travel

I cover up to 12 miles from my base in Upton, Chester. Unfortunately, I am unable to cover any distance outside of this area. The first 5 miles from my base are free and then a fee of 50p per mile (there and back) will be charged to cover fuel, time spent travelling and car maintenance.  

Payments 

Acasa Beauty will accept cash, card payments, including contactless and bank transfers. We no longer accept cheques as a payment method. Please be aware that bank transfers will need to be carried out at the time of the appointment, if you fail to carry out the bank transfer on the day of the appointment, a reminder message will be sent out to you. On the rare occasion where payment hasn't been received within 2 weeks, Acasa Beauty will no longer be able to provide services for you and any future appointments will automatically be cancelled.  

Treatments & Prices

All treatments and prices are accurate as of August 2022. Acasa Beauty reserves the right to change prices at any time, without notice, although notice will be given where possible.

Some treatments will require patch testing 48 hours prior to your appointment, this is essential and cannot be avoided for your safety and for insurance purposes.

 

Client Care

Client care is so important to us so please make sure you inform us if you are pregnant/breastfeeding, on medication or have any other medical condition that could affect your treatment at the time of booking. In certain cases, a doctor's note may be required. Pre-treatment will be given before your treatment, these instructions are for your safety and to help you get the best results from your treatment. It will be your responsibility to follow the advice. Client consultations will be carried out on your initial appointment.

Aftercare 

After-care advice will be given after your treatment, these instructions are for your safety and to help you get the best results from your treatment. It will be your responsibility to follow the advice. Please note that on the rare occasion that your shellac chips within 48 hours of the treatment, I will endeavour to fit you in asap and fix the nail free of charge. Any shellac breakages/chips outside of the 48-hour window will be chargeable.